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Frequently Asked Questions
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Questions before ordering? Check here first!
Listed below are the most commonly asked questions about our products. If you do not find an answer here please contact customer support and we will be happy to answer any question not covered here.
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Q
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Do you guarantee your products or services?
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A
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Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. Please call for a return number.
Click here for more information.
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Q
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What if I don't want to give my credit card over the Internet?
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A
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone, or write us a check, and as soon as we receive payment, we'll ship your order.
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Q
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Why use Refined EMU Oil?
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A
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Our EMU OIl is properly processed to insure that you are using a safe, clean, fresh product. Be sure you buy Emu Oil that carries the AEA CERTIFIED FULLY REFINED SEAL, as ours does.
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Q
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What is the color of EMU Oil?
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A
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If it is refined Emu Oil, the color will be a milky white. It goes on the skin colorless, without staining clothing or sheets.
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Q
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How do I use EMU Oil?
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A
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Use sparingly on needed areas. A little will go a long way. Use as needed.
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Q
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Is EMU a registered product?
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A
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The Australian Dept. of health has classified EMU Oil as a pharmeceutical product. No medicinal claims, however, can be made in the United States.
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Q
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Does emu oil smell?
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A
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No. Our emu oil is odorless.
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